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Returns Exchanges & Refunds


 


We endeavour to supply only the highest quality products & believe you will be delighted with your purchase from Zip Zap Zooom. However, for your peace of mind, all purchases are covered by our 14 day exchange & refund promise. So, if you are unhappy with the product in any way, it can be returned to us following the steps outlined below. We aim to keep the process as simple as possible.



If you return the product in it's original condition including tags & packaging, we will refund you any money that you have paid us for that product, or provide you with a same cost alternative if preferred. The original postage cost is not refundable under normal circumstances. However, if you return an item to us that is faulty, which you did not order, or for any other reason that is our fault, we will also pay for the cost of the return postage (up to maximum of £3.50).


To return an item please Contact Us at Zip Zap Zooom stating the reason for return & original order number. We will then issue you with an authorisation number which should be included with the return item. Returns cannot be accepted without a returns number & returns cannot be accepted if the item is not returned in good, unworn condition with tags (where applicable).



You can return your order in it's original condition, to the address below, within 14 days of the date on your invoice. You will be responsible for the item until they reach us. For your own protection, we suggest you use a secure delivery method. If you return an item that is not in it's original condition or the tags have been removed we reserve the right to either refuse a refund or levy a charge of 20% of the original purchase price.

 



All items being returned should be sent in secure packaging (just recycle the original plastic packaging !) to :-


Zip Zap Zooom
65 Shirley Park Road
Southampton
SO16 4FX


Order Cancellation


If you place an order with us, it can be cancelled any time prior to despatch. To cancel the order please Contact Us or call on 07748633977



Thank You !

Zip Zap Zooom

 

 

 



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